Questions, answered

The quote tool uses the type of clean, bedrooms, bathrooms, extras and how often you want us. That gives a range. We confirm the final price before you book.

We’re based in Phillip and clean across Canberra and Queanbeyan. See the full list on the service areas page.

If something isn’t right, tell us within 48 hours and we’ll come back and fix it, free. For end-of-lease cleans, tell us within 72 hours.

A regular clean covers the kitchen, bathrooms, living areas and bedrooms: surfaces wiped, floors vacuumed and mopped, bins emptied. The regular home cleaning page has the full list, and the quote tool shows extras you can add.

Yes. The Airbnb turnover service is built for the gap between guests. Tell us your check-out and check-in times when you book.

You don’t need to be home. Leave a key or lockbox code, and we confirm access when you book.

We bring all equipment and products. If you’d prefer we use yours, just tell us.

Please book at least 48 hours ahead.

You can change or cancel a booking free of charge with at least 24 hours’ notice. Cancelling with less than 24 hours’ notice incurs a $50 late cancellation fee.

Bank transfer, PayID or card. Homes: paid on the day once the clean is done. Offices: invoiced, due in 7 days.

Yes. We work through a written, room-by-room checklist. You can read it, tick it off yourself and print it before we arrive. It is on the end-of-lease page.

Send us your agent’s exit checklist before the clean and we’ll follow it.

The oven and rangehood are on our end-of-lease checklist. You can see every item on the end-of-lease page.

Yes, carpet cleaning is available as an extra on an end-of-lease clean and as a separate service. Tick Carpets in the quote tool to include it in your range.

Yes. Use the business quote form on the office cleaning page with your floor area, how often you need us and any out-of-hours requirements, and we will come back with a quote.