Terms of Service

These terms apply when you request a quote or book a service from Bishnu Prasad Sapkota trading as BN Visionary Cleaning Services (ABN 15 377 554 155). By booking, you agree to them. Nothing in these terms limits your rights under the Australian Consumer Law.

Quotes and prices

Online price ranges are estimates based on what you tell us. We confirm the final price before your booking is locked in. If the property is different from what was described, for example more rooms or heavier soiling, we will tell you before we start and agree any change to the price.

Bookings

A booking request is not confirmed until we confirm it with you. We will confirm the date, time window and price. Please give accurate details, including the address, access arrangements and anything we should know about the property.

Access

You are responsible for making sure we can enter the property at the agreed time, and for telling us about alarms, pets, parking and any hazards.

You don’t need to be home. Leave a key or lockbox code, and we confirm access when you book.

Changes and cancellations

You can change or cancel a booking free of charge with at least 24 hours’ notice. Cancelling with less than 24 hours’ notice incurs a $50 late cancellation fee.

Payment

Bank transfer, PayID or card. Homes: paid on the day once the clean is done. Offices: invoiced, due in 7 days.

Our guarantee

If something isn’t right, tell us within 48 hours and we’ll come back and fix it, free. For end-of-lease cleans, tell us within 72 hours.

Your property and our liability

We take reasonable care of your property. Please tell us about fragile or valuable items, and anything that should not be moved or cleaned. Tell us within 24 hours. If we caused it, we’ll repair, replace or fairly compensate. Normal wear and tear and existing damage aren’t covered.

Your information

We handle personal information as set out in our Privacy Policy.

Website use

The information on this website is general. Prices, inclusions and availability may change. Please do not misuse the website or its forms.

Governing law

These terms are governed by the laws of the Australian Capital Territory, and the courts of the ACT have jurisdiction, unless the law says otherwise.

Contact

Phone: 0405 163 667
Email: [email protected]